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FAQs

Belfast Bikes – FAQs

How do I use the scheme?

To use the Belfast Bikes you must register first for an annual subscription (£20 per year) or a three day membership (£5). You will then receive a membership number. When you want to use one of the bikes, simply use the Nextbike app or log in with your membership details at the terminal and follow the on screen instructions. The meter starts running when you take the bike off the docking station. When you reach your destination, simply re-dock your bike at the nearest docking station (there are 41 all over the city) and the meter stops.

How do I register?

You can either register • online in the Sign up section • by calling us on 034 3357 1551 • at a Belfast Bikes terminal • by downloading the Nextbike smartphone app.

How much does it cost?

Annual membership is £20 and three day membership is £5. Once you’ve registered, the first half hour of every journey you take is free. Costs after that are: • Up to 1 hour: 50p • Up to two hours £1.50 • Up to three hours £2.50 • Up to 4 hours £3.50 • Every half hour after 4 hours £2 (up to 24 hours) Many of our subscribers use the bikes for short journeys and pay nothing aside from their membership fee.

Can I rent more than one bike?

You can rent up to four bikes at one time. The first half hour is still free for the first bike you rent but there’s a 50p cost per bike for the second, third and fourth bikes (up to 1 hour). After that, normal hourly rates apply for each bike.

What should I do if my membership card is lost or stolen?

Please notify customer service if your card is lost or stolen. Call 034 3357 1551 or email belfastbikes@nsl.co.uk. New cards are subject to a replacement fee.

If I go over my free 30 minutes, when are the extra charges taken from my account?

Any extra charges are taken from your account 24 hours after the rental, or the following day.

How long do I have to take the bike from the dock once my rental has been activated?

You have a period of three minutes to release the bike from the dock. If the bike has not been removed from the dock within this period, it will automatically lock back in place.

If I return my bike within the 30 minute period, how long do I have to wait before I can take out a new rental on that bike or rent a different bike for another free half hour?

We recommend waiting five minutes before using the same bike or another bike after your first bike has been docked. This is to make sure the first bike registers as returned on the system so that you do not incur a charge.

How do I know if a bike has been rented or returned

When renting a bike, the green LED on top of the docking pillar will flash along with a beep to let you know that it has been released for rental. When returning a bike the pillar will beep and the green LED will flash. Always give the bike a pull to check that it is locked in.

What should I do if the docking station is full, or if the docking station won’t let me dock my bike for some reason?

We recommend that you always return a bike to the nearest available station. The location of the nearest station can be found on the terminal or on the app. If this is not possible, lock the bike next to the station with the extra lock and confirm the return via the app or by calling the hotline.

What should I do if there is a technical fault with the bike or docking station?

Notify customer services (call 034 3357 1551 or email belfastbikes@nsl.co.uk) as soon as possible who can cancel rental and arrange another rental if required, we can then notify our engineers that a repair is required.

If I have an accident, what is the procedure?

Report your accident to the police and customer services immediately. Call customer services on 034 3357 1551 or email belfastbikes@nsl.co.uk

Can I take the bike for a full day?

Yes – as long as you return it to an official docking station. If you take the bike for a full day you will incur charges. Based on a 9 hour rental this would be £23.50. The scheme is designed to facilitate short term journeys so it’s more cost effective to dock the bike at another station after your journey and rent a new bike for your return journey.

Can I use a bike for more than one day?

Coca-Cola Zero Belfast Bikes allow you to rent a bike for no more than 24 hours. The system has been devised for short journeys and ensures that bikes are available for all to use. If you do not return your bike within 24 hours, the pre-authorised deposit of £120 is automatically debited from your credit card or bank account and Coca-Cola Zero Belfast Bikes will seek to recover the bike.

What happens if I don’t return the bike before midnight?

You can return your bike at any station 24 hours a day. However you cannot rent a bike between the hours of midnight and 6am.

Will new stations be added to the scheme?

We are hoping to expand the scheme depending on funding and infrastructure. We based the Belfast Bikes model on other successful bike share schemes which start in the nucleus of the city and gradually work their way outwards.

Are the saddles adjustable?

The saddles are adjustable and should be fixed to the correct height for you before you start your journey. The lever to adjust the saddle is located just under the saddle. To adjust: • release the lever by pulling it back (the saddle can now be moved up or down) • push the lever back fully to secure the saddle • check that it’s under sufficient tension (rotate the circular thumbnut to alter the tension).

Do I need to wear a cycling helmet?

Cycle helmets are not compulsory and their use is the decision of the individual cyclist.

Does my annual subscription enable me to use Nextbikes in other cities?

Yes – although different cities have different rental prices so local fees may apply.

Am I being tracked while I cycle?

As an individual, you are not being tracked. Intelligent sensor devices are fitted onto some of our bikes by cycling technology company, See.Sense as part of a research and development project. This forms part of a collaborative smart cities pilot led by Belfast City Council. We are simply facilitating this pilot exercise to enable the project partners to collect anonymised and aggregated sensor information in relation to the city bike journeys taken. This includes road surface monitoring as well as the identification of collisions or near-miss events. The data collected should help make improvements to Belfast infrastructure and contribute to making Belfast a safer and healthier city. All information is gathered in compliance with Data Protection Act and is being held completely separately to customer data.

Belfast City Council Belfast DRD

NSL Ltd 4th Floor, Westgate House, Westgate, London W5 1YY
Office: +44 (0) 34 33571551 belfastbikes@nsl.co.uk

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